Fulfillment Policy
Last Updated: [10/29/2024]
Thank you for choosing FPC Consulting Services for your online training and consulting needs. Our fulfillment policy outlines how and when you will receive access to our services and content upon purchase.
1. Course Access
• Immediate Access: For online, self-paced courses, you will receive access to the course materials immediately upon successful payment.
• Live Sessions: For live, scheduled training sessions or workshops, you will receive a confirmation email with access details within 24 hours of purchase, and a reminder email 48 hours before the session.
• Consulting Services: For consulting services, a member of our team will reach out within 1-2 business days to schedule your session based on your availability.
2. Delivery Method
• Digital Content: Course materials, videos, and other resources are available via our online platform and can be accessed through your user account.
• Live Training and Consulting: Links to live sessions (e.g., Zoom or other video conferencing platforms) will be provided via email prior to the scheduled time.
3. Account Creation and Login Information
• To access our courses, you may need to create an account on our platform. Login details should not be shared with others, as course access is intended for individual use only.
• If you encounter any issues accessing your account or course, please contact our support team at info@fpcconsultingservices.com.
4. Non-Delivery
• If you do not receive access to your purchased service within the expected timeframe, please check your email (including spam or junk folders) for communication from us.
• If access is still missing, please contact us at info@fpcconsultingservices.com within 7 days of your purchase to resolve the issue.
5. System Requirements
• You are responsible for ensuring you have a compatible device, internet connection, and necessary software to access our digital courses and online sessions. Please verify system requirements before purchase.
6. Changes or Cancellations
• If you need to reschedule or cancel a live session or consulting appointment, please notify us at least 48 hours in advance. Late cancellations may be subject to a cancellation fee as per our [Refund Policy].
• No-shows are non-refundable.
• FPC Consulting Services reserves the right to reschedule live sessions due to unforeseen circumstances. In such cases, you will be notified in advance, and we will work to reschedule at a mutually convenient time.
7. Support and Assistance
• Our support team is available to assist with any access issues or technical difficulties. Contact us at info@fpcconsultingservices.com or call (945) 209-3257 for assistance during business hours: [09:00 – 6:00 pm CST].
8. Contact Us
If you have any questions about our Fulfillment Policy, please reach out to us at info@fpcconsultingservices.com or call us on (945) 209-3257.